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Customer Support

From EDeskWiki

1 Free Support from eDeskOnline
- 1.1 The Customer Support link
2 Paid Support from implementation partners: on the basis of the type of orgainisation
3 Paid Support from implementation partners: stand-alone services
4 Requirements
5 Tips
6 Enable cookies on your browser
7 See also

Free Support from eDeskOnline

This includes ...

Email set up on your computer, phone, and on the internet.
Design Support, and upto 3 design updates.
For updations: training you on a simple Content Management System.
Backing-up of the website.
24/7 Email and Phone Support.
4 classes for staff, to get familiar with the CMS

The Customer Support link

The Customer Support link directly takes you to the mail environment. In case you have comments, then you can click this link. We will respond to it immediately. Some topics where we have helped users are ..

Online Accounts System to manage accounts.
Website address and space formalities.
Guidance for appearance in Google Search Results.
Track number of visitors: find out from where they are coming.
Small Scale ERP.
Find out which page is the most popular on search engines.
Sending Newsletters to all your clients.
Send New Year cards: create labels for a mailing list.

Paid Support from implementation partners: on the basis of the type of orgainisation

These are typical scenarios to give an idea of the cost of services. For customised services, our implementation partners will quote directly.

for an individual or a family (Eg: http://www.bahl.info)

Total Cost will be Rs. 10,000 for 1 year.
Individual Profiles
A Photo Album
Web-Statistics : weekly reports plus suggestions plus website management
Domain Name
Reasonable amount of webspace
All Domain / Hosting Formalities

for a firm (Eg: http://www.business-lists.net)

Total Cost will be Rs. 25,000 for 1 year.
Catalog of products
eCommerce
routine text editing and training on how to do it in-house
routine color, font, spacing editing, and training on how to do it in-house
Creative inputs from us from time to time.
Web-Statistics : weekly reports plus suggestions plus website management
Domain Name
Reasonable amount of webspace
All Domain / Hosting Formalities

for associations (Eg: http://www.direct-marketing-association-india.org)

Cost will be Rs. 50,000 for 1 Year.
Training staff to update Industry Reports
routine text editing and training on how to do it in-house
routine color, font, spacing editing, and training on how to do it in-house
Creative suggestions from us from time to time.
Member Directory
Web-Statistics : weekly reports plus suggestions plus website management
Domain Name
Reasonable amount of webspace
All Domain / Hosting Formalities

Paid Support from implementation partners: stand-alone services

These are typical scenarios to give an idea of the cost of services. For customised services, our implementation partners will quote directly.

Only domain name and website hosting

Approx. Rs. 1500

Only Web-Statistics support ..

Refer to this article

Only Website design

Visiting competitors' websites and making suggestions. (5 hours)
Will shortlist three different websites to illustrate suggested colour scheme, formatting, fonts, meta tags etc. (5 hours)
One visit to understand requirements and make preliminary suggestions(4 hours)
One further visit for discussion midway through the project for providing advanced suggesstions and training on FTP. (4 hours)
Three Site Webstats Reports with suggestions (3 hours)
Training of your staff on a content management system so that they can search across the site for a phrase / word. (2 hours)
Estimated time (25 hours) * Cost per Hour (Rs. 120) = Estimated Budget Rs. 3000

Website design + Image Editing + Animation + Coding / Programming

Visiting competitors' websites and making suggestions. (5 hours)
Will shortlist three different websites to illustrate suggested colour scheme, formatting, fonts, meta tags etc. (5 hours)
One visit to understand requirements and make preliminary suggestions(4 hours)
One further visit for discussion midway through the project for providing advanced suggesstions and training on FTP. (4 hours)
Three Site Webstats Reports with suggestions (3 hours)
Training of your staff on a content management system so that they can search across the site for a phrase / word. (2 hours)
Estimated time (25 hours) * Cost per Hour (Rs. 120) = Estimated Budget Rs. 3000

Cleaning up images, adding/removing backgrounds, resizing/resampling images (2-4 hours @ Rs. 250/hour)

Creating Flash banners / animations
Adding Email Forms / Automated Numbering and Newsletter box
Creating Offline Client Management Software

Requirements

Use eDeskOnline easily with the following resources..

A desktop or a laptop computer, or mobile phone.
An internet connection with minimum speed of 56 Kbps
A compatible browser - IE 5.5 or above.

Tips

Keep your registration details private. Do not reveal your Login Id and password to anyone.
eDeskOnline can help you to recover it in case you forget your password.

Enable cookies on your browser

Enable Cookies on your browser by one of these options –

Go to Tools/ Internet Options/ Advanced tab. Check the option “Always Accept Cookies."
Go to Tools/ Internet Options/ Security tab. Click on “Custom”. Enable Cookies on this screen.

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Customer Support

From EDeskWiki

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